Thank you for shopping at Moto Mate Online.
If you are not entirely satisfied, you may return any unused product within 7 calendar days of the delivery date for a full refund.
Any items which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, etc) or otherwise is in a condition other than it was received cannot be returned.
Items under warranty may be subject to assessment or repair if returned as faulty.
Moto Mate Online cannot process returns or exchanges for items that have been purchased in store, you would need to visit the relevant branch.
To facilitate a seamless return process, kindly adhere to the following guidelines:
1. Original Packaging: Ensure returned items are enclosed in their original packaging, including all boxes, plastic containers, bags, and equivalent protective materials.
2. Undamaged Condition: We cannot accept original packaging that has been damaged, as these items are no longer considered new.
3. Tags and Additional Components: The original packaging must also include all tags, information booklets, instructions, stickers, etc. For apparel, please ensure tags remain attached.
4. Helmet Returns: Helmets must be returned in brand new condition, clean interior and exterior, and the visor cling still attached to the shield. The helmet box must also be in good condition and not used as a shipping box. Helmets returned with any signs of use will not be accepted and will be returned to you at your expense.
5. Secure Packing: Pack your returns firmly to prevent any damage in transit. If we receive a damaged item, we cannot determine the cause of the damage and will not accept it as a return.
6. Shipping Container: Avoid using the item’s original packaging as the shipping container. Instead, place items in the original packaging inside a larger, separate shipping box. We recommend reusing the box your items were initially shipped in.
7. Necessary Information: Remember to include the original invoice or other essential contact information with your return.
8. Please return your parcel via a traceable courier services as all returned parcels remain the responsibility of the purchaser until received by Moto Mate Online. If the reason for the return is due to an error on our part, then we will cover the costs of returning the item.
9. Confirmation Process: Before returning items, make sure all return conditions are met. Take photos or videos and email to ballito@motomate.co.za for confirmation. Once approved, we will provide details where to send the items. Please do so promptly and provide us with a valid tracking number. We will process the refund within 3 working days after receiving the items.
Non-Returnable Items
Gift cards are non-refundable.